The reference interview is the key to quality reference service.
The reference interview is a critical part of the reference process. The interview determines what information library users need. Conducting a successful reference interview is a skill that requires understanding and practice.
How do you "do reference"?
What are the steps of the reference process?
What is a reference interview?
How do you get started when you don't understand the question?
How do you know when enough is enough?
How can you find out what patrons need if you can't read minds?
Module 4 explains skills you need to answer the basic question: what do patrons really want to know.